Patient Experience

Dealing with an emergency involving yourself or a loved one is never easy. We make every effort to ensure your experience with us is comfortable, compassionate and efficient. Not only do we offer cutting-edge medical treatment, our Level 1 trauma rating means we have a wealth of resources and sub-specialties available to you 24/7. Our approach to patient care is unique and the below is just a few ways we care.

Conditions We Treat

Our team of board-certified physicians is dedicated to providing the highest quality in emergency care medicine. When emergencies occur, you need to know your health is in the hands of experts. Our staff is specially trained and equipped to handle all types of medical and surgical emergencies, including:

  • Strokes
  • Heart attacks
  • Colds
  • Pneumonia
  • Cardiac emergencies
  • Minor infections
  • Abdominal pain
  • Dermatologic emergencies
  • Hematologic/blood diseases
  • Respiratory emergencies
  • Allergies

We Care About Our Patients

Dealing with an emergency involving yourself or a loved one is never easy. We make every effort to ensure your experience with us is comfortable, compassionate and efficient. 

Patient Greeter

Our patient greeters meet visitors at the door and serve as patient advocates making sure you feel welcome and are quickly guided to the right place.

Immediate Bed-side Registration

Immediate bed-side registration can be provided before triage for those patients who are not able to register at the front desk.

Diverse team

The emergency department is fortunate to have a diverse clinical staff which can be comforting to patients of different cultural and ethnical backgrounds. Making our patients feel comfortable allows us to provide better and more effective patient care on a daily basis.

Language Interpretation

We offer interpretation in all languages for the convenience of patients and their families who do not speak English.

Courtesy Phones

Courtesy phones are available to ask questions of clinical staff. The phones call directly into our clinical areas where staff will always be waiting to take your call.